Ecommerce Wars: Rakuten vs. Amazon Japan
When thinking about Japan’s e-commerce market, 3 major company names immediately spring to mind; Yahoo! Shopping (Lohaco), Amazon and Rakuten. Recently Amazon Japan has increased its Japanese marketplace presence thanks to its superior logistics capabilities and focus on price and convenience. Although Amazon Japan has not taken much of Rakuten’s market share of sales, they have replaced a lot of Lohaco’s.
Rakuten primarily remains the frontrunner of the 3 in terms of e-commerce sales, perhaps due to their Rakuten Super Points scheme. The loyalty program rewards customers with points for using all the different services they provide – points that can also be redeemed on any of their services. However, innovative companies such as Amazon have successfully begun to fulfil customer needs by incorporating internet technology to their strategies.
More recent reports suggest that Amazon.co.jp achieves 15.3M visitors a day whereas Rakuten receives 7.01M – suggesting that Amazon’s site is fast becoming more popular in Japan. Those wanting to expand their business into Japan should certainly investigate whether Amazon.co.jp may be the best marketplace to sell on. Amazon has also invested in setting up a network of distribution centres within Japan which will prevent vendors and sellers who do not have established distribution, logistics and marketing teams overseas from struggling with the lack of resources that those who sell on Rakuten might find.
Since Rakuten allows its merchants full control over their products on their site, if international merchants are unaware of cultural differences, they may find themselves unable to establish their brands properly within the Japanese market. For example, since Japan’s primary language is Japanese, it is necessary for a brand to have in-depth translation on their site to build trust.
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